Shipping policy

Last updated: October 19, 2026

This Shipping Policy applies to orders placed with Funolo, operated by FUNOLO PTE. LTD., Business Registration No. 202344423N.

Many Funolo products are custom-made, printed, personalized, or manufactured after an order is placed. Total delivery time therefore includes both processing time and shipping transit time.

Shipping fees are shown in United States dollars (USD) for the United States, Australian dollars (AUD) for Australia, British pounds (GBP) for the United Kingdom, and Canadian dollars (CAD) for Canada. For other available countries, shipping fees are stated in United States dollars (USD) and displayed at checkout before payment.

This policy works together with our Return & Refund Policy, Exchange & Replacement Policy, Terms of Service, and Privacy Policy.

Contents

1. Processing Time
2. Shipping Transit Time
3. Destinations and Regional Conditions
4. Shipping Fees and Free Shipping
5. Carriers and Order Tracking
6. Address Changes and Restrictions
7. Customs, Duties, and Taxes
8. Delayed and Lost Orders
9. Delivered but Not Received
10. Failed, Refused, or Unclaimed Deliveries
11. Multiple Shipping Addresses
12. Contact Information

1. Processing Time

Estimated processing times depend on the product category and apply to orders for all eligible delivery locations.

Processing time is separate from shipping transit time. Shipping transit time begins after the order has been dispatched.

2. Shipping Transit Time

The following estimated shipping transit times apply to all product categories and all eligible delivery locations.

Total Delivery Time = Processing Time + Estimated Shipping Transit Time. The transit estimates above do not include processing time.

All processing and shipping times are estimates and are not guaranteed unless Funolo confirms a specific delivery deadline in writing before production begins.

3. Destinations and Regional Conditions

Funolo ships to eligible destinations in the United States, Australia, the United Kingdom, Canada, the European Union, and other international markets.

Available countries, shipping services, and charges are determined at checkout. Funolo may be unable to ship certain products to particular countries because of carrier, customs, legal, or product restrictions.

Customs clearance, public holidays, local carrier routing, and remote or island delivery conditions may extend the estimated transit times.

Hawaii, Guam, and Alaska: Standard Shipping + Insurance costs $24.99 USD. Available shipping methods and any destination-specific charges will be displayed at checkout before payment.

4. Shipping Fees and Free Shipping

The fees below apply to all product categories. Shipping charges are displayed in the applicable currency at checkout before payment.

Free Economy Shipping

Funolo offers free Economy Shipping on eligible orders that meet the destination-specific order thresholds below.

The United States free-shipping offer excludes Hawaii, Guam, and Alaska. The International (Other Available Countries) offer applies to available destinations not separately listed above.

Free shipping applies to Economy Shipping only. Standard Shipping + Insurance and Expedited Shipping + Insurance remain subject to the applicable shipping fees. Eligibility and available shipping methods will be confirmed at checkout.

The International (Other Available Countries) rates apply to available destinations not separately listed in the table above.

International shipping insurance: Standard Shipping + Insurance and Expedited Shipping + Insurance for other available countries include coverage for stolen, damaged, lost, or defective items.

The shipping methods available for your order and delivery address will be displayed at checkout before payment.

The actual shipping charge may depend on the products ordered, destination, package size, fulfillment facility, and available carrier service.

Funolo does not add an undisclosed oversized-item or remote-delivery fee after checkout.

5. Carriers and Order Tracking

Depending on the product, fulfillment location, destination, and shipping method, Funolo may use carriers such as:

• USPS;
• UPS;
• DHL Express;
• YunExpress;
• Local postal services; or
• Other regional or final-mile delivery providers.

A tracking number and tracking link will be sent by email after the order has been dispatched.

Please allow approximately 48–72 hours after dispatch for the carrier’s first tracking scan to appear.

Tracking may temporarily stop updating during:

• International transportation;
• Carrier handoffs;
• Customs clearance;
• Peak shipping periods;
• Regional disruptions; or
• Final-mile delivery.

A lack of immediate tracking activity does not necessarily mean that the package has stopped moving.

6. Address Changes and Restrictions

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Email the order number and complete corrected address to support@funolo.us.

PO Boxes

• Standard Shipping may be available to a PO Box when supported by the applicable carrier.
• Expedited Shipping + Insurance is not available for PO Box deliveries unless expressly displayed at checkout.
• A physical street address may be required for UPS, DHL Express, or another courier service.

APO/FPO Addresses

Funolo does not currently ship to APO/FPO addresses.

If an unsupported or incomplete address is submitted, delivery may fail or the package may be returned, abandoned, or destroyed. A free replacement or full refund is not automatic when delivery fails because of an address supplied by the customer.

7. Customs, Duties, and Taxes

International shipments may be subject to:

• Import duties;
• Value-added taxes;
• Sales or consumption taxes;
• Customs-clearance fees;
• Brokerage charges; or
• Local carrier fees.

Unless checkout expressly states that these charges are included, they are not included in the product price or shipping charge collected by Funolo.

The recipient is responsible for charges imposed by the destination country, customs authority, or carrier.

Customs inspections and clearance procedures may delay delivery. Funolo does not control customs assessments, inspections, processing times, or package-release decisions.

If the customer fails to pay required charges or provide information necessary for customs clearance, the package may be delayed, returned, abandoned, confiscated, or destroyed.

8. Delayed and Lost Orders

A shipping delay does not automatically qualify an order for a refund or replacement.

We may review:

• The tracking history;
• Carrier records;
• Customs status;
• The delivery destination;
• Regional disruptions; and
• Any delivery deadline confirmed by Funolo in writing.

If a package was never marked as delivered and appears lost, report the issue within 30 days after the latest estimated delivery date.

If the carrier confirms that the package was lost before delivery, the customer may choose one primary resolution:

• A free replacement; or
• A full refund.

Claims submitted after the reporting period may be declined if carrier records or investigation procedures are no longer available.

9. Delivered but Not Received

If tracking shows “Delivered” but the customer cannot locate the package, the customer should first check:

• Other household members;
• Neighbors or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe locations around the delivery address;
• The local post office or final-mile carrier; and
• Any delivery photograph or location note provided by the carrier.

If the package still cannot be located, contact Funolo promptly.

Where appropriate, we may open an investigation with the carrier.

A tracking status of “Delivered” does not automatically qualify an order for a refund or replacement. Any resolution will depend on the available tracking information, delivery evidence, carrier findings, and circumstances of the shipment.

10. Failed, Refused, or Unclaimed Deliveries

A package may be delayed, returned, abandoned, or destroyed when delivery fails because the customer:

• Provided an incorrect or incomplete address;
• Was unavailable for delivery;
• Refused the package;
• Failed to collect the package;
• Failed to respond to the carrier;
• Failed to provide information required for delivery or customs clearance;
• Did not pay applicable customs duties, taxes, or carrier charges; or
• Otherwise failed to cooperate with reasonable carrier procedures.

These circumstances do not automatically qualify the order for a full refund.

Depending on package recovery, product condition, shipping charges, customs fees, carrier costs, and other expenses already incurred, Funolo may provide one primary resolution:

• A partial refund;
• Store credit;
• A discount code; or
• Reshipment subject to additional shipping, customs, handling, or remake charges.

Funolo does not charge a fixed percentage-based restocking fee.

11. Multiple Shipping Addresses

Only one delivery address is supported for each order.

If products need to be delivered to different addresses, the customer must place a separate order for each destination.

An order cannot normally be divided among multiple delivery addresses after it has been submitted.

12. Contact Information

For shipping questions, tracking assistance, delayed orders, lost-package investigations, or address corrections, contact:

Related policies:

• Return & Refund Policy
• Exchange & Replacement Policy
• Terms of Service
• Privacy Policy