Privacy policy

Last updated: May 25, 2026

FUNOLO operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience referred to as the "Services". FUNOLO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect and Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We collect and process the following categories of personal information:

• Contact details: Your name, billing address, shipping address, phone number, and email address.
• Financial information: Credit or debit card numbers, transaction details, and payment confirmation, processed securely via our payment gateways.
• Account information: Username, password, security questions, and saved preferences.
• Transaction information: Items viewed, added to cart, purchased, returned, exchanged, and order history.
• Communications: Information provided when contacting customer support or leaving product reviews.
• Device and Usage information: IP address, browser type, network connection, device identifiers, and how you navigate our Services.

2. How We Use Your Personal Information

We use your personal information for the following specific purposes:

• To Provide and Improve Services: To fulfill your orders, process payments, arrange shipping, manage your account, and personalize your shopping experience.
• Marketing and Advertising: To send promotional emails, SMS marketing if you have opted in, and show targeted online advertisements based on your browsing and purchase history.
• Security and Fraud Prevention: To authenticate accounts, detect fraudulent activities, and ensure a secure checkout process.
• Customer Support: To communicate effectively with you regarding your orders and inquiries.
• Legal Compliance: To comply with applicable laws, tax obligations, and respond to valid legal processes.

3. Cookies and Tracking Technologies - Cookie Policy

Our website utilizes cookies, small text files downloaded to your device, and similar tracking technologies like web beacons and pixels to optimize our store and analyze site traffic. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the website to function, such as keeping items in your shopping cart and facilitating secure checkout.
• Performance & Analytics Cookies: Help us understand how visitors interact with the site, such as through Google Analytics.
• Targeting & Advertising Cookies: Used by our marketing partners to build a profile of your interests and show you relevant ads across other websites.

Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling strictly necessary cookies may limit your ability to use certain features of our website.

4. How We Disclose and Share Personal Information (Third-Party Sharing)

We value your privacy and do not sell your personal data. To provide our Services effectively, we share your data with the following specific categories of third-party partners strictly for operational purposes:

• E-commerce Platform (Shopify):
  Purpose of Sharing: To host our online store, manage our customer databases securely, and provide the technical infrastructure for your shopping experience.
• Payment Processors (e.g., PayPal, Stripe):
  Purpose of Sharing: To securely process your checkout transactions, handle refunds, and prevent fraudulent activities.
• Fulfillment & Shipping Carriers (e.g., USPS, DHL, UPS):
  Purpose of Sharing: We share your name, shipping address, and phone number to manufacture, package, and physically deliver your orders to your destination.
• Marketing & Analytics Partners (e.g., Google Analytics, Meta/Facebook, Klaviyo):
  Purpose of Sharing: We share limited behavioral data to analyze website traffic, measure ad performance, and serve targeted advertisements or email marketing based on your browsing behavior. You can exercise your rights to opt out of these uses here.
• Customer Support & Review Tools (e.g., Helpdesk Software, Product Reviews Apps):
  Purpose of Sharing: To centralize and efficiently resolve your customer service inquiries and request post-purchase feedback to improve our products.
• Legal Authorities:
  Purpose of Sharing: To comply with legal obligations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to protect our rights and the safety of our users.

5. Security and Data Retention

We implement reasonable security measures to protect your personal information. However, no security system is completely impenetrable, and we cannot guarantee absolute security of data transmitted over the Internet.

Retention Period: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Specifically, order and transaction data are kept for up to 7 years to comply with tax and accounting laws. Marketing data is retained until you choose to unsubscribe or request deletion.

6. European Privacy Rights - GDPR / UK GDPR

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), your personal data is processed under the lawful bases of contract performance, legitimate business interests, and your consent. Under the GDPR, you have the following fundamental rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure - Right to be Forgotten: Request deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: Request a pause on the processing of your data.
• Right to Data Portability: Request the transfer of your data to another organization.
• Right to Object: Object to our processing of your data, particularly for direct marketing purposes.

7. Other User Rights and Choices - CCPA / CPRA

Depending on where you live, such as California, you may have the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising. You can manage your preferences using the Global Privacy Control (GPC) signal on your browser, or by utilizing the unsubscribe link in our promotional emails.

We will not discriminate against you for exercising any of your privacy rights. We may need to verify your identity before processing your requests.

8. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request deletion.

9. International Transfers

Your personal information may be transferred to, stored, and processed outside the country you live in, including the United States and Canada. We rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, to ensure your data remains protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website with an updated "Last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your rights, please contact us: