Privacy policy

Last updated: August 3, 2026

This Privacy Policy describes how Funolo, operated by FUNOLO PTE. LTD., Business Registration No. 202344423N, collects, uses, discloses, stores, and otherwise processes personal information when you:

• Visit or use the Funolo website;
• Create an account;
• Place or modify an order;
• Make a payment;
• Request a return, refund, exchange, or replacement;
• Subscribe to email or SMS marketing;
• Submit a review, photograph, personalization, or other content;
• Contact Customer Support; or
• Otherwise interact with our products, website, communications, or related services.

Our online store is hosted through Shopify, which provides the e-commerce infrastructure used to make our products and services available.

In this policy, “Funolo,” “we,” “us,” and “our” refer to FUNOLO PTE. LTD. and the Funolo store, as applicable. “Services” means our website, store, products, communications, features, and related services.

If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, disclosure, or protection of personal information, this Privacy Policy controls to the extent of that conflict.

Nothing in this policy limits a privacy or data-protection right that cannot lawfully be limited or waived.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Services.

Contact and Identification Information

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address; and
• Other contact information you provide.

Account Information

• Username or account identifier;
• Password or authentication information;
• Saved addresses;
• Saved preferences; and
• Account activity.

Passwords are processed in protected form through the applicable platform or authentication provider. We do not have access to your password in readable form.

Order and Transaction Information

• Products viewed, added to a cart, purchased, returned, refunded, exchanged, or replaced;
• Order numbers and order history;
• Product sizes, colors, designs, and quantities;
• Personalization details;
• Discount, store-credit, and gift-card activity;
• Shipping and tracking information;
• Payment status and transaction confirmation;
• Refund and dispute information; and
• Customer-service records associated with an order.

Payment Information

Payments are processed by third-party payment providers. Depending on the payment method, they may collect card details, PayPal account information, billing information, bank information, or other payment credentials.

Funolo may receive limited payment information, such as:

• Payment-provider name;
• Payment status;
• Transaction identifier;
• Payment-card brand;
• Limited card details, such as the last four digits;
• Billing address; and
• Fraud or authorization results.

Funolo does not directly store complete payment-card numbers or card security codes on its own servers.

Customer Support and Communications

• Emails and support messages;
• Return, refund, replacement, and shipping requests;
• Photographs or videos submitted as claim evidence;
• Survey responses;
• Product reviews;
• Telephone or messaging records where applicable; and
• Other information you voluntarily provide.

Personalization and User-Submitted Content

If you order a personalized product, we may process names, dates, photographs, messages, artwork, or other content you submit for production.

You should not submit sensitive personal information or information relating to another person unless you have a lawful basis and appropriate permission to do so.

Device and Usage Information

• Internet Protocol address;
• Browser type and settings;
• Device type and identifiers;
• Operating system;
• Network and approximate location information;
• Referring website;
• Pages viewed;
• Links clicked;
• Search and cart activity;
• Date and time of access;
• Session and interaction information; and
• Cookie, pixel, and advertising identifiers.

Fraud and Security Information

We may process information relating to suspected fraud, payment risk, account misuse, chargebacks, policy abuse, unauthorized transactions, or website-security incidents.

2. Sources of Personal Information

We may collect personal information from:

• You directly: When you create an account, place an order, submit personalization, contact Support, or exercise a privacy right.
• Automatically: Through cookies, pixels, server logs, analytics tools, and similar technologies when you use the Services.
• Shopify and other service providers: Including e-commerce, hosting, payment, fraud-prevention, fulfillment, shipping, customer-support, analytics, and marketing providers.
• Advertising and analytics partners: Where permitted, including information about interactions with advertisements, campaigns, or other websites.
• Shipping carriers and fulfillment partners: Such as delivery status, address issues, customs information, and carrier investigations.
• Other persons: For example, when someone places an order or sends a product on your behalf.
• Public and legal sources: Where reasonably necessary to prevent fraud, protect rights, or comply with legal obligations.

3. How We Use Personal Information

We may use personal information for the following purposes:

Provide and Operate the Services

• Process and fulfill orders;
• Produce and personalize products;
• Process payments and refunds;
• Arrange shipping and tracking;
• Manage customer accounts;
• Provide requested products and services; and
• Maintain website functionality.

Customer Support

• Respond to questions and requests;
• Review product claims;
• Process cancellations, modifications, returns, refunds, exchanges, and replacements;
• Investigate delayed or missing packages; and
• Communicate about orders and policy issues.

Security and Fraud Prevention

• Authenticate users and transactions;
• Identify suspected fraud or unauthorized activity;
• Protect accounts, payments, and website security;
• Investigate chargebacks and payment disputes;
• Enforce our policies and Terms of Service; and
• Protect customers, Funolo, and other parties.

Improve and Personalize the Services

• Understand how customers use the website;
• Improve products, website features, and customer support;
• Measure website and campaign performance;
• Recommend products;
• Remember customer preferences; and
• Conduct analytics and business planning.

Marketing and Advertising

• Send promotional email where permitted;
• Send SMS marketing where the customer has opted in;
• Provide abandoned-cart or abandoned-checkout reminders;
• Measure advertising effectiveness;
• Create or use advertising audiences; and
• Display advertising based on browsing, purchase, or interaction information where permitted.

Legal and Business Purposes

• Comply with tax, accounting, corporate, consumer-protection, privacy, and other legal obligations;
• Respond to lawful requests, court orders, or legal proceedings;
• Establish, exercise, or defend legal claims;
• Conduct audits and maintain business records;
• Complete a merger, acquisition, financing, restructuring, or sale of business assets; and
• Protect legal rights and public safety.

Legal Bases for EEA and UK Processing

Where the GDPR or UK GDPR applies, we may rely on one or more of the following legal bases:

• Contract: Processing necessary to provide products, fulfill orders, process payments, or take requested pre-contractual steps.
• Consent: Processing based on permission, such as certain marketing, advertising, or non-essential cookie activities.
• Legal obligation: Processing required to comply with tax, accounting, regulatory, or legal requirements.
• Legitimate interests: Processing reasonably necessary to operate, secure, analyze, improve, and protect our business and Services, provided those interests are not overridden by your rights.

4. Cookies and Tracking Technologies

Funolo, Shopify, and our service providers may use cookies, pixels, web beacons, software development kits, tags, local storage, and similar technologies.

Strictly Necessary Cookies

These technologies support essential website functions, including:

• Maintaining shopping-cart contents;
• Processing checkout;
• Maintaining account sessions;
• Providing security features;
• Preventing fraud; and
• Remembering privacy preferences.

Performance and Analytics Cookies

These technologies help us understand traffic, visitor interactions, website performance, errors, and use of the Services.

Functional Cookies

These technologies remember preferences and may provide enhanced website functionality.

Advertising and Targeting Cookies

These technologies may be used to:

• Measure advertising performance;
• Limit repeated advertisements;
• Create advertising audiences;
• Understand whether an advertisement led to a visit or purchase; and
• Display advertising based on interests or prior interactions.

Your Cookie Choices

Where available, you may manage non-essential cookies through our website cookie-preference tool.

You may also adjust browser settings to block or delete cookies. Blocking strictly necessary cookies may prevent the website, shopping cart, account, or checkout from working correctly.

Browser settings do not necessarily control every pixel, local-storage technology, mobile identifier, or server-side process.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Shopify and E-Commerce Providers

We use Shopify and related providers to host and operate the online store, manage transactions, support website functionality, and provide e-commerce infrastructure.

Payment and Fraud-Prevention Providers

Payment processors, banks, card networks, digital-wallet providers, and fraud-prevention providers may process information to authorize payments, prevent fraud, handle disputes, and issue refunds.

Manufacturers and Fulfillment Partners

We may disclose order, product, personalization, and shipping information to manufacturers, printers, suppliers, and fulfillment facilities that produce and pack orders.

Shipping Carriers and Logistics Providers

We may disclose names, addresses, telephone numbers, email addresses, order details, and customs information to carriers, postal services, brokers, warehouses, and logistics providers.

Customer-Support and Review Providers

We may use helpdesk, email, messaging, review, survey, and customer-relationship tools to manage inquiries and customer feedback.

Analytics, Marketing, and Advertising Partners

Where permitted, we may disclose device, cookie, interaction, purchase, and campaign information to analytics, email, SMS, social-media, and advertising providers.

Professional Advisers

We may disclose information to accountants, auditors, insurers, consultants, banks, and legal advisers where reasonably necessary.

Government Authorities and Legal Recipients

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process;
• Respond to a valid government or regulatory request;
• Investigate fraud or security incidents;
• Enforce agreements or policies;
• Protect legal rights or safety; or
• Establish, exercise, or defend legal claims.

Business Transactions

Personal information may be disclosed or transferred as part of a proposed or completed merger, financing, acquisition, restructuring, insolvency, or sale of all or part of the business or its assets.

6. Sale, Sharing, and Targeted Advertising

Funolo does not sell personal information in exchange for money.

However, our use of certain advertising cookies, pixels, social-media tools, analytics services, and advertising partners may be considered a “sale,” “sharing,” disclosure for cross-context behavioral advertising, or processing for targeted advertising under some privacy laws.

Where applicable, you may opt out by:

• Visiting our Data Sharing Opt-Out page;
• Using an available cookie-preference tool;
• Enabling a legally recognized browser-based opt-out preference signal, such as Global Privacy Control; or
• Emailing support@funolo.us.

When legally required and technically detectable, we will treat a recognized opt-out preference signal as a request to opt out for the browser or device sending the signal.

We do not knowingly sell or share for targeted advertising the personal information of individuals under 16 years of age.

7. Email and SMS Marketing

Email Marketing

If you subscribe to promotional email, Funolo may send product announcements, promotions, abandoned-cart reminders, surveys, and other marketing communications.

You may unsubscribe by using the unsubscribe link in a promotional email or by contacting support@funolo.us.

SMS Marketing

If you affirmatively opt in to SMS marketing, Funolo may send recurring promotional, abandoned-checkout, order, or customer-service text messages.

Consent to receive promotional SMS messages is not a condition of purchase. Message and data rates may apply, and message frequency may vary.

You may opt out of promotional SMS messages by replying STOP. Where supported, reply HELP for assistance.

After opting out of marketing, you may continue to receive non-promotional communications concerning orders, payments, shipping, security, customer support, or legal matters.

8. Data Security

Funolo uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

These safeguards may include:

• Encrypted transmission;
• Access restrictions;
• Authentication controls;
• Payment-provider security measures;
• Fraud-monitoring tools;
• Service-provider agreements; and
• Security review and incident-response procedures.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

Do not send complete card numbers, card security codes, passwords, or other sensitive credentials by email or through an unsecured communication channel.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to:

• Fulfill and support orders;
• Maintain accounts;
• Process returns, refunds, exchanges, and replacements;
• Provide customer support;
• Maintain tax, accounting, and transaction records;
• Prevent fraud and policy abuse;
• Resolve disputes;
• Enforce agreements; and
• Comply with legal obligations.

The applicable retention period depends on:

• The type and sensitivity of the information;
• The purpose for which it was collected;
• The duration of the customer relationship;
• Applicable limitation periods;
• Tax, accounting, corporate, and regulatory requirements;
• Fraud and security considerations; and
• Whether the information is required for a legal claim or dispute.

When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to legal and technical limitations.

10. International Data Transfers

Funolo is based in Singapore and serves customers internationally. Personal information may be transferred to, accessed from, or processed in Singapore, the United States, Canada, the United Kingdom, the European Economic Area, Australia, and other countries where our service providers, production partners, carriers, or business partners operate.

Privacy laws in a receiving country may differ from those in your country.

Where required, we use recognized safeguards intended to provide an appropriate level of protection. Depending on the applicable law and transfer, these may include:

• Contractual data-protection obligations;
• The European Commission’s Standard Contractual Clauses;
• The United Kingdom International Data Transfer Agreement or UK Addendum;
• Adequacy decisions or regulations;
• Transfer-risk assessments;
• Technical and organizational safeguards; or
• Another lawful transfer mechanism.

For transfers subject to Singapore’s Personal Data Protection Act, Funolo takes reasonable steps intended to ensure that transferred personal data receives a standard of protection comparable to the protection required under applicable Singapore law.

11. Singapore Privacy Rights

Where Singapore’s Personal Data Protection Act applies, you may have the right, subject to applicable exceptions, to:

• Request access to personal data under Funolo’s possession or control;
• Request information about how certain personal data has been used or disclosed;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent to certain collection, use, or disclosure with reasonable notice; and
• Submit a question or complaint about Funolo’s data-protection practices.

Withdrawing consent does not affect processing already carried out before withdrawal and may affect our ability to provide products or services that require the information.

We may request information reasonably necessary to verify your identity and authority before processing a request.

12. EEA and United Kingdom Privacy Rights

Where the GDPR or UK GDPR applies, you may have the following rights, subject to applicable conditions and exceptions:

• Right to be informed: Receive information about how personal data is processed.
• Right of access: Request access to personal data held about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion in qualifying circumstances.
• Right to restriction: Request that processing be restricted in qualifying circumstances.
• Right to data portability: Receive eligible personal data in a structured, commonly used, machine-readable format.
• Right to object: Object to direct marketing and certain processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
• Rights relating to automated decisions: Request applicable protections concerning decisions based solely on automated processing that produce legal or similarly significant effects.
• Right to complain: Submit a complaint to the data-protection authority in your country or region.

Funolo may request information reasonably necessary to verify your identity before acting on a request.

13. United States State Privacy Rights

Depending on your state of residence and whether the applicable law covers Funolo or the relevant processing, you may have rights to:

• Know or confirm whether personal information is being processed;
• Access personal information;
• Correct inaccurate personal information;
• Delete qualifying personal information;
• Receive a portable copy of certain information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted or cross-context behavioral advertising;
• Limit certain uses or disclosures of sensitive personal information;
• Opt out of qualifying automated profiling; and
• Appeal a decision concerning a privacy request where applicable.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

To submit a request:

• Email support@funolo.us; or
• Use our Data Sharing Opt-Out page for applicable sale, sharing, or targeted-advertising requests.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted, but we may require proof of authorization and identity verification.

14. Children’s Personal Information

The Services are intended for a general adult audience and are not directed to children under 16 years of age.

We do not knowingly collect personal information directly from children under 16 without authorization required by applicable law.

If you are a parent or guardian and believe a child has provided personal information to Funolo, email support@funolo.us.

15. Third-Party Websites and Services

The Services may contain links to third-party websites, applications, social-media platforms, payment services, or other services that Funolo does not control.

This Privacy Policy does not govern an independent third party’s privacy, security, or data practices.

Review the third party’s privacy notice before providing personal information or using its service.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our Services, business practices, technology, service providers, or legal obligations.

The updated policy will be posted on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice or request consent before a material change takes effect.

17. Contact Information

For privacy questions, requests, complaints, or concerns about this policy, contact:

When submitting a privacy request, include:

• Your full name;
• The email address associated with your account or order;
• Your country or state of residence;
• The right you wish to exercise; and
• Enough information for us to identify the relevant records.

Do not send a password, complete card number, card security code, government identification document, or other sensitive credential unless Funolo specifically requests an appropriate verification document through a secure method.

Related policies:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Exchange & Replacement Policy