Frequently Asked Questions (FAQs)

Select the product, size, color, design, quantity, and any personalization options. Add the product to your cart, enter your shipping and payment information, review the order carefully, and complete payment through checkout.

Yes. After an order is successfully submitted, Funolo will send an order-confirmation email to the address provided at checkout.

If you do not receive the email, check your spam or junk folder. You may also contact support@funolo.us.

Yes. A cancellation request submitted within 24 hours of placing the order qualifies for a full refund, even if production has already started.

Email your order number and cancellation request to support@funolo.us.

Submit a product-change request within 24 hours of placing the order.

Funolo will make a reasonable effort to apply the change, but changes cannot be guaranteed after production or fulfillment has begun.

Submit the complete corrected address within 48 hours of placing the order.

An address change cannot be guaranteed after the order enters production, shipping preparation, or carrier processing.

No. Each order can have only one shipping address. Place separate orders for products that need to be delivered to different addresses.

Many Funolo products are printed, personalized, or manufactured after an order is placed. Production may include artwork preparation, printing, manufacturing, quality inspection, packing, and dispatch.

Review the size chart displayed on the applicable product page before ordering. Compare the listed measurements with a similar product that fits you well.

Do not rely only on a general size such as small, medium, or large because measurements may differ between products.

Minor color differences may occur because of screen settings, display calibration, lighting, fabric, materials, ink, and printing methods.

A wrong color variant or a substantial color discrepancy remains eligible for review under our Exchange & Replacement Policy.

For print-on-demand products, a minor placement difference of up to approximately 1–2 inches from the digital mockup may fall within normal production tolerance, provided the product remains correctly made and usable.

A materially misplaced design, incorrect orientation, or major printing error remains eligible for review.

Carefully review all names, dates, photographs, messages, numbers, spelling, capitalization, and other personalized information before submitting the order.

Funolo produces personalized products using the information confirmed in the order.

If the product was made correctly using information submitted by the customer, it does not qualify for a free replacement or full refund.

Funolo may provide a 50% discount code toward a corrected replacement order.

If the completed personalization does not match the information confirmed in the order, you may choose a corrected replacement free of charge or a full refund for the affected product after verification.

Available payment methods may include:

• Visa;
• Mastercard;
• American Express;
• Discover; and
• PayPal.

The methods displayed at checkout determine which options are currently available for your transaction.

Prices and transactions are generally displayed and processed in United States dollars (USD), unless checkout expressly displays another currency.

No. Funolo does not currently accept Cash on Delivery. Orders must be paid online through an available checkout method before production can begin.

A payment may be declined because of incorrect card details, insufficient funds, billing-address mismatch, international transaction restrictions, fraud-prevention controls, or additional verification requirements.

Check your payment details and contact your bank or payment provider. You may also try another eligible payment method displayed at checkout.

One entry may be a temporary authorization hold rather than a second completed charge.

If you received only one order confirmation, contact your bank to confirm whether one entry is pending. If multiple entries become completed charges, email support@funolo.us.

No. Funolo does not directly store complete payment-card numbers or card security codes on its own servers. Payments are processed through third-party payment providers.

Processing time is the time required to produce, print, personalize, inspect, and pack the order.

Shipping time is the carrier’s estimated transit time after the package has been dispatched.

Total delivery time = processing time + shipping transit time.

Processing generally takes approximately 2–7 business days, depending on the product and production facility.

Custom ornaments, metal signs, decals, caps, tumblers, home décor, and other custom hardgoods may require more processing time than standard apparel.

Estimated transit times depend on the product and selected shipping method:

• Standard Shipping: Generally 7–10 business days for many apparel and accessory products, or 15–20 business days for selected custom hardgoods.
• Premium Shipping: Generally 3–5 business days for many products, or 10–15 business days for selected custom hardgoods.
• Expedited Shipping: Generally 1–3 business days for many products, or 7–10 business days for selected custom hardgoods.

These estimates begin after processing is complete.

Estimated Standard Shipping is generally:

• 10–18 business days for apparel and accessories; and
• 15–20 business days for home décor and custom hardgoods.

Expedited Shipping may be available and generally takes approximately 7–15 business days, depending on the product.

Standard Shipping to the United Kingdom, Canada, European Union, and other eligible international destinations generally takes approximately 15–25 business days after processing.

Customs processing and remote delivery conditions may extend the estimate.

Base shipping options may include:

• Standard Shipping: $3.99 USD;
• Premium Shipping: $19.99 USD; and
• Expedited Shipping: The applicable price is displayed at checkout when available.

The final shipping charge depends on the products, destination, package, fulfillment location, and available carrier service.

Yes. Funolo offers free Standard Shipping on eligible orders over $100 USD.

Eligibility and the applicable shipping service are confirmed at checkout. Premium and Expedited Shipping are not normally included in the free-shipping offer.

Depending on the product, destination, and shipping method, Funolo may use USPS, UPS, DHL Express, YunExpress, local postal services, or another regional carrier.

Standard Shipping may be available to a PO Box when supported by the carrier.

Premium or Expedited Shipping is not available to a PO Box unless expressly displayed at checkout. A physical street address may be required for courier services such as UPS or DHL Express.

No. Funolo does not currently ship to APO/FPO addresses.

After dispatch, Funolo will send a shipping-confirmation email containing the tracking number and tracking link.

Please allow approximately 48–72 hours after dispatch for the carrier’s first tracking scan to appear.

Tracking may also temporarily stop updating during international transportation, carrier handoffs, customs clearance, peak periods, or final-mile delivery.

If your order has not arrived within 30 business days from dispatch, email support@funolo.us so we can investigate.

A delay does not automatically qualify the order for a refund. The available resolution depends on tracking information, carrier findings, customs status, and the circumstances of the shipment.

If the carrier confirms that a package was lost before delivery, you may choose one primary resolution:

• A free replacement; or
• A full refund.

A package that was never marked as delivered should be reported within 30 days after the latest estimated delivery date.

First check:

• Other household members;
• Neighbors;
• Building reception or mailroom;
• Safe delivery locations;
• The local post office or final-mile carrier; and
• Any delivery photograph or carrier note.

If the package remains missing, contact Funolo promptly. We may open a carrier investigation.

A “Delivered” status does not automatically qualify an order for a refund or replacement.

An automatic full refund is not available when delivery fails because the recipient refuses the package, does not collect it, does not respond to the carrier, provides an incorrect address, or does not complete customs requirements.

Depending on package recovery and costs already incurred, the available resolution may be a partial refund, store credit, discount code, or paid reshipment.

Contact Funolo within 30 days from delivery for an issue involving a defective, damaged, incorrect, missing, or materially misdescribed product.

Provide:

• Your order number;
• Your full name and order email address;
• A description of the issue;
• A clear photograph showing the full product; and
• A close-up photograph showing the affected area.

A shipping-label photograph is not required for a print-quality or manufacturing-defect claim, but it may help with a wrong-item or shipping-damage claim.

After receiving the required information and evidence, Funolo will email an approval or rejection decision within 2 business days.

No. Most verified claims can be resolved using photographs without requiring the original product to be returned.

If a physical return is required, Funolo will provide written Return Authorization and confirm the correct return address.

Send the product only to the address stated in the Return Authorization instructions.

Do not send a product to the FUNOLO PTE. LTD. registered business address, the sender address shown on the package, or another unconfirmed address.

No. Funolo does not charge a restocking fee for an approved claim or authorized return.

If Funolo requires a return because of a verified defect, shipping damage, or an incorrect product sent by us, Funolo will cover the authorized return-shipping cost.

If Funolo approves a voluntary goodwill return that we are not otherwise required to accept, the customer may be responsible for return shipping and applicable customs or carrier charges.

After approval, Funolo processes the refund to the original payment method within 3–5 business days.

After processing:

• PayPal: Funds generally appear within 3–5 business days.
• Credit or debit card: Funds may take 10–15 business days to appear.

The final posting time is controlled by the payment provider, bank, or card issuer.

Original shipping charges are normally non-refundable.

Applicable original standard shipping charges may be refunded when the issue results from a verified Funolo error, manufacturing defect, shipping damage, or package confirmed lost before delivery.

Sale, clearance, discounted, and final-sale products are not normally eligible for a voluntary change-of-mind return.

They remain covered if they arrive defective, damaged, incorrect, materially not as described, or incorrectly personalized because of a Funolo error.

After verification, you may choose:

• A free replacement with the correct product; or
• A full refund for the affected product.

The incorrect product normally does not need to be returned.

A verified major defect or shipping-damage issue may qualify for a free replacement or full refund.

A minor issue that does not prevent normal use may qualify for a partial refund or store credit.

If Funolo made and shipped the size selected in the order but the product does not fit, you may request a one-time replacement for $15 USD per replacement product.

The $15 charge covers one remake and Standard replacement shipping. You do not need to return the original product.

No. The $15 replacement applies only when the customer selected the wrong size.

It does not apply to color, design, personalization, defects, shipping damage, or a size sent incorrectly by Funolo.

After the 24-hour cancellation period, a correctly made product does not qualify for a free full refund or exchange solely because of a change of mind or personal preference.

For an eligible request, Funolo may provide store credit or a 50% discount code toward a new order.

Yes. Funolo ships to eligible international destinations, including the United Kingdom, Canada, Australia, European Union countries, and other supported markets.

Available destinations and services are confirmed at checkout.

International orders may be subject to import duties, taxes, customs-clearance fees, brokerage charges, or local carrier fees.

Unless checkout expressly states that these amounts are included, they are the recipient’s responsibility and are not included in the product price or shipping charge collected by Funolo.

The package may be delayed, returned, abandoned, confiscated, or destroyed.

An automatic full refund is not available when delivery fails because the recipient did not pay required charges or complete customs procedures.

Any refund or credit may be reduced by actual, reasonable, and nonrecoverable shipping, customs, brokerage, storage, or carrier costs.

EU customers may have a statutory right to withdraw from certain eligible distance purchases within 14 days from delivery.

This right may not apply to products made to the customer’s specifications or clearly personalized. Mandatory rights relating to defective, damaged, incorrect, or misdescribed products remain available.

Funolo may use personal information to process payments, fulfill orders, provide customer support, prevent fraud, operate the website, improve services, and send marketing where permitted.

Review our Privacy Policy for complete information.

Use the unsubscribe link included in a promotional email or contact support@funolo.us.

You may continue to receive transactional messages concerning orders, payments, shipping, security, or customer support.

Reply STOP to a Funolo promotional SMS message. Where supported, reply HELP for assistance.

Consent to receive promotional SMS messages is not a condition of purchase.

Where applicable, you may use the Data Sharing Opt-Out page, manage available cookie preferences, enable a recognized Global Privacy Control signal, or email support@funolo.us.

Email support@funolo.us and include your full name, account or order email address, country or state of residence, and the privacy right you wish to exercise.

Funolo may need to verify your identity before completing the request.