Shipping Policy

Last updated: August 3, 2026

This Shipping Policy applies to orders placed with Funolo, operated by FUNOLO PTE. LTD., Business Registration No. 202344423N.

Many Funolo products are custom-made, printed, personalized, or manufactured after an order is placed. Total delivery time therefore includes both processing time and shipping transit time.

All prices stated in this policy are in United States dollars (USD).

This policy works together with our Return & Refund Policy, Exchange & Replacement Policy, Terms of Service, and Privacy Policy.

1. United States Orders

Processing and shipping estimates depend on the product category and shipping method selected at checkout.

The shipping services available for a particular product and address will be displayed at checkout.

2. Australia Orders

Australian customs clearance, local carrier routing, public holidays, and remote delivery conditions may extend these estimates.

3. International Orders

Funolo ships to eligible destinations in the United Kingdom, Canada, the European Union, and other international markets.

Available countries, shipping services, and charges are determined at checkout. Funolo may be unable to ship certain products to particular countries because of carrier, customs, legal, or product restrictions.

All processing and shipping times are estimates and are not guaranteed unless Funolo confirms a specific delivery deadline in writing before production begins.

4. Regional Delivery Conditions

United States

• Major cities and urban areas: Packages may arrive near the earlier end of the estimated shipping window.
• Suburban and rural areas: Local routing may require the full estimated timeframe.
• Alaska, Hawaii, Puerto Rico, and other non-contiguous destinations: Delivery may require an additional 5–10 business days.

International Destinations

• Major metropolitan areas: Packages may arrive near the earlier end of the estimated window.
• Provincial, rural, remote, and island areas: Delivery may require an additional 5–10 business days because of extended postal routing, limited carrier coverage, or customs processing.

Funolo does not currently impose a standard remote-area surcharge. Any destination-specific charge that does apply will be disclosed at checkout before payment.

5. Shipping Fees and Free Shipping

Shipping charges are calculated in USD and displayed at checkout before payment.

Funolo offers free Standard Shipping on eligible orders over $100 USD. Qualification and the available Standard Shipping method will be confirmed at checkout.

The actual shipping charge may depend on the products ordered, destination, package size, fulfillment facility, and available carrier service.

Funolo does not add an undisclosed oversized-item or remote-delivery fee after checkout.

6. Carriers and Order Tracking

Depending on the product, fulfillment location, destination, and shipping method, Funolo may use carriers such as:

• USPS;
• UPS;
• DHL Express;
• YunExpress;
• Local postal services; or
• Other regional or final-mile delivery providers.

A tracking number and tracking link will be sent by email after the order has been dispatched.

Please allow approximately 48–72 hours after dispatch for the carrier’s first tracking scan to appear.

Tracking may temporarily stop updating during:

• International transportation;
• Carrier handoffs;
• Customs clearance;
• Peak shipping periods;
• Regional disruptions; or
• Final-mile delivery.

A lack of immediate tracking activity does not necessarily mean that the package has stopped moving.

7. Address Changes and Restrictions

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Email the order number and complete corrected address to support@funolo.us.

PO Boxes

• Standard Shipping may be available to a PO Box when supported by the applicable carrier.
• Premium and Expedited Shipping are not available for PO Box deliveries unless expressly displayed at checkout.
• A physical street address may be required for UPS, DHL Express, or another courier service.

APO/FPO Addresses

Funolo does not currently ship to APO/FPO addresses.

If an unsupported or incomplete address is submitted, delivery may fail or the package may be returned, abandoned, or destroyed. A free replacement or full refund is not automatic when delivery fails because of an address supplied by the customer.

8. Customs, Duties, and Taxes

International shipments may be subject to:

• Import duties;
• Value-added taxes;
• Sales or consumption taxes;
• Customs-clearance fees;
• Brokerage charges; or
• Local carrier fees.

Unless checkout expressly states that these charges are included, they are not included in the product price or shipping charge collected by Funolo.

The recipient is responsible for charges imposed by the destination country, customs authority, or carrier.

Customs inspections and clearance procedures may delay delivery. Funolo does not control customs assessments, inspections, processing times, or package-release decisions.

If the customer fails to pay required charges or provide information necessary for customs clearance, the package may be delayed, returned, abandoned, confiscated, or destroyed.

9. Delayed and Lost Orders

A shipping delay does not automatically qualify an order for a refund or replacement.

We may review:

• The tracking history;
• Carrier records;
• Customs status;
• The delivery destination;
• Regional disruptions; and
• Any delivery deadline confirmed by Funolo in writing.

If a package was never marked as delivered and appears lost, report the issue within 30 days after the latest estimated delivery date.

If the carrier confirms that the package was lost before delivery, the customer may choose one primary resolution:

• A free replacement; or
• A full refund.

Claims submitted after the reporting period may be declined if carrier records or investigation procedures are no longer available.

10. Delivered but Not Received

If tracking shows “Delivered” but the customer cannot locate the package, the customer should first check:

• Other household members;
• Neighbors or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe locations around the delivery address;
• The local post office or final-mile carrier; and
• Any delivery photograph or location note provided by the carrier.

If the package still cannot be located, contact Funolo promptly.

Where appropriate, we may open an investigation with the carrier.

A tracking status of “Delivered” does not automatically qualify an order for a refund or replacement. Any resolution will depend on the available tracking information, delivery evidence, carrier findings, and circumstances of the shipment.

11. Failed, Refused, or Unclaimed Deliveries

A package may be delayed, returned, abandoned, or destroyed when delivery fails because the customer:

• Provided an incorrect or incomplete address;
• Was unavailable for delivery;
• Refused the package;
• Failed to collect the package;
• Failed to respond to the carrier;
• Failed to provide information required for delivery or customs clearance;
• Did not pay applicable customs duties, taxes, or carrier charges; or
• Otherwise failed to cooperate with reasonable carrier procedures.

These circumstances do not automatically qualify the order for a full refund.

Depending on package recovery, product condition, shipping charges, customs fees, carrier costs, and other expenses already incurred, Funolo may provide one primary resolution:

• A partial refund;
• Store credit;
• A discount code; or
• Reshipment subject to additional shipping, customs, handling, or remake charges.

Funolo does not charge a fixed percentage-based restocking fee.

12. Multiple Shipping Addresses

Only one delivery address is supported for each order.

If products need to be delivered to different addresses, the customer must place a separate order for each destination.

An order cannot normally be divided among multiple delivery addresses after it has been submitted.

13. Contact Information

For shipping questions, tracking assistance, delayed orders, lost-package investigations, or address corrections, contact:

Related policies:

• Return & Refund Policy
• Exchange & Replacement Policy
• Terms of Service
• Privacy Policy