Help Center

Last updated: August 3, 2026

Welcome to the Funolo Help Center. Find information about orders, production, shipping, tracking, payments, returns, refunds, replacements, personalized products, and privacy requests.

Funolo is operated by FUNOLO PTE. LTD., Business Registration No. 202344423N.

1. Quick Help Links

2. Order Cancellations and Changes

Cancel an Order

A valid cancellation request submitted within 24 hours of placing the order qualifies for a full refund, even if production has already started.

Change a Product Detail

Requests to change a size, color, design, personalization, quantity, or another product detail must be submitted within 24 hours of placing the order.

Change a Shipping Address

Requests to change or correct a shipping address must be submitted within 48 hours of placing the order.

Funolo will make a reasonable effort to apply an eligible change, but a product or address change cannot be guaranteed after production, fulfillment, shipping preparation, or carrier processing has begun.

How to Submit the Request

Email support@funolo.us with:

• Your order number;
• The email address used for the order;
• The exact cancellation or change requested; and
• The complete corrected information, where applicable.

3. Products and Production

Many Funolo products are custom-made, printed, personalized, or manufactured after an order is placed.

Production may include:

• Artwork preparation;
• Printing or manufacturing;
• Personalization;
• Quality inspection;
• Packing; and
• Transfer to the shipping carrier.

Processing generally takes approximately 2–7 business days, depending on the product and production facility.

Product Color

Minor color differences may occur because of display settings, lighting, fabric, materials, ink, and printing methods.

A wrong color variant or substantial color discrepancy remains eligible for review.

Print Placement

For print-on-demand products, a minor design-placement difference of up to approximately 1–2 inches from a digital mockup may fall within normal production tolerance, provided the product remains correctly made and usable.

A materially misplaced design, incorrect orientation, or major printing error remains eligible for review.

Choosing a Size

Review the size chart on the applicable product page and compare the listed measurements with a similar product that fits you well.

Measurements may differ between product types, so customers should not rely only on general labels such as small, medium, or large.

4. Shipping and Tracking

After an order is dispatched, Funolo will send a shipping-confirmation email containing the tracking number and tracking link.

Please allow approximately 48–72 hours for the carrier’s first tracking scan to appear.

Tracking may temporarily stop updating during:

• International transportation;
• Carrier handoffs;
• Customs clearance;
• Peak shipping periods;
• Regional disruptions; or
• Final-mile delivery.

A temporary lack of tracking activity does not necessarily mean the package has stopped moving.

Shipping Estimates

• United States: Shipping generally ranges from 1–20 business days after processing, depending on the product and selected service.
• Australia: Shipping generally ranges from 7–20 business days after processing.
• United Kingdom, Canada, European Union, and other international destinations: Standard Shipping generally takes approximately 15–25 business days after processing.

Complete estimates and shipping rates are available in our Shipping Policy.

5. Missing, Delayed, and Delivered Packages

Delayed Order

If an order has not arrived within 30 business days from dispatch, contact Funolo so we can investigate the shipment.

A delay does not automatically qualify the order for a refund or replacement. The available resolution depends on tracking information, carrier findings, customs status, destination, and other circumstances.

Package Appears Lost

If a package was never marked as delivered and appears lost, report the issue within 30 days after the latest estimated delivery date.

If the carrier confirms the package was lost before delivery, the customer may choose:

• A free replacement; or
• A full refund.

Tracking Shows Delivered

If tracking shows “Delivered” but the package cannot be located, check:

• Other household members;
• Neighbors;
• Building reception, mailroom, or property management;
• Safe delivery locations near the address;
• The local post office or final-mile carrier; and
• Any delivery photograph or carrier location note.

If the package remains missing, contact Funolo promptly. We may open a carrier investigation.

A “Delivered” status does not automatically qualify an order for a refund or replacement.

Incorrect or Incomplete Address

If an order has already been dispatched to an incorrect or incomplete address, Funolo may assist with a correction or redirection request where the carrier permits it, but successful delivery cannot be guaranteed.

If a product must be remade or reshipped because of an address supplied by the customer, additional production and shipping charges may apply.

6. Product Claims

Contact Funolo within 30 days from delivery if a product:

• Arrives defective or damaged;
• Has a material printing or manufacturing problem;
• Does not match the item, design, color, or size confirmed in the order;
• Has incorrect personalization caused by Funolo;
• Is missing from the delivered package; or
• Is materially different from its description.

What to Include

Email support@funolo.us with:

• Your order number;
• Your full name and order email address;
• A clear description of the problem;
• A photograph showing the full product; and
• A close-up photograph showing the affected area.

A photograph of the shipping label is not required for a print-quality or manufacturing-defect claim. It may be helpful for a wrong-item, missing-item, or shipping-damage claim.

Size Measurement Claim

If you believe Funolo sent a garment that does not match the ordered size, lay the garment flat and provide photographs showing:

• The chest width;
• The garment length; and
• A measuring tape or ruler clearly visible in each photograph.

Claim Review Time

After receiving the required information and evidence, Funolo will email an approval or rejection decision within 2 business days.

If required information is missing, we may request it before completing the review.

7. Returns, Refunds, and Replacements

Do I Need to Return the Product?

Most verified claims can be resolved through photographs without requiring the original product to be returned.

If a physical return is necessary, Funolo will provide:

• Written approval;
• A Return Authorization number or equivalent authorization;
• The correct return address; and
• Instructions concerning return-shipping responsibility.

Wrong Size Selected by the Customer

If the product was made and shipped in the size selected by the customer but does not fit, Funolo offers a one-time replacement for $15 USD per replacement product.

The charge covers one remake and Standard replacement shipping. The original product does not need to be returned.

The $15 replacement applies only to a wrong size selected by the customer. It does not apply to color, design, personalization, defects, shipping damage, or a size sent incorrectly by Funolo.

Refund Processing

After approval, Funolo processes a refund to the original payment method within 3–5 business days.

• PayPal: Funds generally appear within 3–5 business days after processing.
• Credit or debit card: Funds may take 10–15 business days to appear after processing.

The final posting time is controlled by the payment provider, bank, or card issuer.

Restocking Fees

Funolo does not charge a restocking fee for an approved claim or authorized return.

One Resolution Per Issue

A customer may receive a replacement, full refund, partial refund, store credit, or discount code as applicable, but may not receive multiple primary remedies for the same issue.

8. Payment Assistance

Payment methods available at checkout may include:

• Visa;
• Mastercard;
• American Express;
• Discover; and
• PayPal.

Prices and transactions are generally displayed and processed in USD.

Funolo does not currently accept Cash on Delivery.

Payment Declined

A payment may be declined because of:

• Incorrect payment information;
• Insufficient funds;
• A billing-address mismatch;
• Online or international payment restrictions;
• Additional authentication requirements; or
• Fraud-prevention controls.

Review your payment details and contact your bank or payment provider. You may also try another eligible payment method displayed at checkout.

Duplicate Payment Entry

If you received only one order confirmation but see more than one payment entry, one entry may be a temporary authorization hold.

If multiple entries become completed charges, email Funolo with the order number, transaction date, amount of each charge, and a screenshot with complete payment credentials removed.

Payment Security

Funolo does not directly store complete card numbers or card security codes on its own servers.

Do not send complete payment-card information, passwords, or other sensitive financial credentials by email.

9. Personalized Products

Before submitting a personalized order, review all:

• Names;
• Dates;
• Messages;
• Photographs;
• Numbers;
• Spelling;
• Capitalization; and
• Other custom details.

Customer-Submitted Error

If a personalized product was correctly made according to the information submitted by the customer, it does not qualify for a free replacement or full refund.

Funolo may provide a 50% discount code toward a corrected replacement order.

Error Caused by Funolo

If the completed personalization does not match the information confirmed in the order, the customer may choose:

• A corrected replacement free of charge; or
• A full refund for the affected product.

10. Account, Marketing, and Privacy

Promotional Emails

Use the unsubscribe link included in a promotional email or contact support@funolo.us.

You may continue to receive necessary transactional communications concerning orders, payments, shipping, security, or customer support.

SMS Marketing

Reply STOP to a Funolo promotional SMS message to opt out. Where supported, reply HELP for assistance.

Consent to receive promotional SMS messages is not a condition of purchase.

Privacy Requests

To request access, correction, deletion, portability, an applicable advertising opt-out, or another privacy right, email support@funolo.us.

Include:

• Your full name;
• The email address associated with your account or order;
• Your country or state of residence;
• The privacy right you wish to exercise; and
• Enough information for Funolo to identify the relevant records.

Funolo may request reasonable identity verification before completing a privacy request.

11. Contact Funolo

For order assistance, product claims, payment questions, shipping investigations, or policy questions, contact:

Help Us Resolve Your Request Efficiently

When contacting Funolo, include all relevant information in one message where possible:

• Order number;
• Full name;
• Order email address;
• Clear description of the issue;
• Requested resolution;
• Photographs or videos where relevant;
• Tracking information where relevant; and
• Any previous correspondence concerning the request.

Avoid sending repeated messages about the same request before receiving a response, as duplicate messages may make it more difficult to review the complete conversation.

Related resources:

• Frequently Asked Questions
• Shipping Policy
• Return & Refund Policy
• Exchange & Replacement Policy
• Terms of Service
• Privacy Policy